Team of Experts

We recognize that for you to be successful, you need support

At Hyatt, we know that fully supported planners make for a seamless event experience. That’s why we provide extensive support for whatever kind of event you’re planning.

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Cindy McLong

General Manager

Cindy McLong brings over 15 years of distinguished hospitality experience to her role as General Manager at Andaz Ottawa ByWard Market. Since joining the property in 2017, Cindy has been instrumental in establishing Andaz Ottawa as a premier destination in the nation's capital, first as Director of Sales & Events and now as General Manager since 2020.

Cindy's deep roots in the Ottawa hospitality scene and understanding of the local market bring an authentic perspective to Andaz's mission of creating unique, locally-inspired experiences. Her commitment to genuine hospitality and attention to detail ensures each guest's stay is a distinctive reflection of Ottawa's vibrant culture.

Team of Experts

Chris Carpenter

Director of Sales and Events

With decades of global luxury hospitality experience, Chris brings his passion for guest excellence and strategic leadership to Andaz Ottawa ByWard Market, where he’s dedicated to elevating the hotel’s presence in the Ottawa community.

Jillian Dagenais

Director of Food & Beverage

Jillian is a seasoned restaurant professional with extensive experience managing top-tier dining establishments in Ottawa. With a background in culinary arts and hospitality, she has a deep understanding of what it takes to create memorable dining experiences.

Chanaka Amarakoon

Executive Chef

An executive chef with 20 years of experience, Chanaka blends locally sourced produced into flavorful delicacy creating a culinary experience that guests will remember for years to come.

Preferred Vendors

We’ve established a partnership with these vendors that have a proven track record of working with our hotel and customers to deliver successful events. We’ve done the research and put them to the test, so you don’t have to!

Clone Farmer Mikes

Bonita Springs & Fort Meyers, FL

Started as a local roadside U-Pick Stand that has expanded to the Foodservice Division and caters to local chefs. The fleet has grown to over 20 trucks, ensuring deliveries 7 days a week to both the East and West Florida coasts. Operated by Farmer Mike Sr., Mike Jr. and a strong team of culinary/farming professionals we proudly carry on a tradition spanning 5 generations of farming expertise. We bring over 40 years of experience in growing fruits and vegetables to Southwest Florida.

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